FAQ
Questions, answered without the sales gloss.
If something here is unclear or missing, ask on the demo call and we will answer it directly.
Getting started
What is the first step?
+
A demo. It is a short conversation where we look at how inquiries reach your business today, what happens after they arrive, and which systems would actually change something.
Do I need to prepare anything for the demo?
+
No. If you know roughly how many calls and form inquiries you get in a typical week, that helps, but it is not required.
Will you pressure me into signing?
+
No. The demo is a walkthrough and a recommendation. If the fit is not right, we will say so.
Pricing & agreements
How is pricing structured?
+
The Web + Google Package is $350 per month with no setup fee. AI system packages are $525, $725, or $890 per month with one-time setup fees of $275, $350, or $400 depending on the number of included agents.
When does ongoing service begin?
+
AI system packages take approximately two weeks to configure and test. Once the system is fully set up, the two-week cancellation/trial period begins before the ongoing service agreement starts.
Is there a cancellation window?
+
Yes. AI system packages include a two-week cancellation/trial period beginning once the system is fully set up. If you cancel in that window, UPK disconnects its systems and you keep the assets that belong to you.
Are there additional costs?
+
Some third-party items are billed at cost or paid directly by you, such as domain registration, messaging carrier fees, or paid advertising budgets. These are disclosed before anything is set up.
Implementation
How long does setup take?
+
AI system packages have an approximately two-week setup period. Timing depends on how quickly onboarding information and required access arrive.
What do you need from me?
+
Business information, photos and content where available, manager access to your Google Business Profile, domain access, and a signed agreement. That is most of it.
Will this disrupt my current operations?
+
No. Systems are built alongside what you have now and switched over once tested.
Systems & AI
What does the AI receptionist actually do?
+
It answers or responds to inquiries when your team cannot, gathers the details you need, answers common questions, and hands the conversation to your CRM. It is not a replacement for your judgment on a real job.
Do customers know they are talking to AI?
+
Yes. UPK configures AI assistants to be transparent. Attempting to disguise them damages trust.
Which CRM do you use?
+
UPK builds on a platform it manages for clients, configured to your pipeline and workflows. You get access and training on the parts you use.
Do I own my data?
+
Your customer data is yours. Exports are available on request.
Results & expectations
Do you guarantee more leads or rankings?
+
No. UPK does not promise guaranteed leads, revenue, rankings, or return on investment. What we do is build systems that capture and follow up on the opportunities your business generates and improve how professionally you appear online.
What outcomes are realistic?
+
Faster response times, fewer lost inquiries, organized follow-up, a more complete online presence, and less administrative work for you and your team.
What if the systems are not used?
+
Then the results will be limited. Systems reduce effort, but someone still has to show up for the appointments they create.
Working with UPK
Who do I contact for changes?
+
You reach UPK directly at 302-559-0182 or upksoftware.kylemichels@gmail.com. Requests are handled as part of ongoing service.
Do you work outside Pennsylvania?
+
UPK is based in Southeastern Pennsylvania and works with businesses beyond it. Systems are built remotely and do not require an on-site visit.
What happens if I want to leave after the term?
+
You are not locked in beyond the agreed term. We will walk through what transfers and what is hosted by UPK before you decide.
Book a demo
See what UPK could build for your business.
A short, no-pressure walkthrough of how your business captures and follows up on new opportunities today — and where a connected system would help.