An AI Receptionist for the Calls You Cannot Answer

Most service businesses do not lose calls because they are unwilling to answer. They lose calls because the whole team is working. An AI receptionist covers those moments with a consistent, professional response.

How it works

When a call goes unanswered or arrives after hours, the AI receptionist picks up, greets the caller with your business name, asks what they need, collects their name, number, address, and issue, and creates a record in your CRM.

Escalation you control

You define what counts as urgent. Emergency calls can be transferred or immediately texted to your on-call number while routine inquiries are queued for the morning.

Compared with an answering service

AI answers every call instantly at a predictable cost and writes structured data straight into your CRM. Human answering services offer more nuance but cost more per call and typically deliver messages by email.

Setup and tuning

We configure your greeting, service area, hours, common questions, and escalation rules, then refine based on real transcripts.

What's included

Scope of this solution.

Call answering configuration
Caller information collection
Common question handling
Emergency escalation rules
Voicemail and transcript logging
CRM record creation
After-hours coverage
Ongoing tuning

Common fits

Industries that use this most.

Plumbing HVAC Garage Door Companies Roofing

FAQ

AI Receptionist questions.

Can I keep my existing business phone number?

In most cases yes, through porting or forwarding. We confirm the specifics of your carrier setup during onboarding.

Does it handle emergencies?

You set the rules. Calls matching your emergency criteria can be transferred live or trigger an immediate text and call to your on-call phone.

Is it available on every plan?

AI agent options are included in the 1 Agent, 2 Agents, and 3 Agents + Website packages. See the pricing page for full package details.

AI Systems

UPK Software installs practical AI systems — web chat, lead qualification, receptionist options, and FAQ automation — that support your team rather than replace it.

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AI Web Chat

AI web chat answers visitor questions instantly, qualifies inquiries, and pushes every conversation into your CRM with full context.

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Book a demo

See what UPK could build for your business.

A short, no-pressure walkthrough of how your business captures and follows up on new opportunities today — and where a connected system would help.

Book a Demo See How It Works